Frequently Asked Questions
Earning Points
Q. How do I earn game points?
A. Go to the Picks Page and make your picks. For each game choose the team you think will win and the margin you think they will win by. If you get the right team you will earn 5 game points, if you get the right team and margin, you earn 8 points (you get no points for the correct margin and the wrong team).
Q. How do I pick a draw and how many points do I get?
A. Choose the draw option for the match on the Picks Page. If you correctly pick a draw you get 16 points.
Q. How do I know my score?
A. Log into the site over the weekend to get a running tally of your results. We will calculate your new rank and points total after the last match each round and email you your new game points and rank on Monday.
Making Picks
Q. What is meant by "Margin"?
A. Margin is the difference in points between the winning team's score and the losing team's score. If the All Blacks score 18 points and France beat them with a score of 22 points, then the margin is 4 points. The margin choices for Jimungo Virtual Rugby are 12 points or less, 13 points or more and 0 (a draw).
Q. Can I change my picks?
A. Yes. You can change your picks as many times as you like during the week up until 7.30pm close off time. Make sure that each time you update your picks you click the "Save My Picks" button.
Q. What happens if I'm entering my picks at exactly 7.30pm on the day the draw closes?
A. You must press the "Save My Picks" button for your picks before 7.30pm for your competition entry to be valid.
Q. What happens if I miss making my picks for a week?
A. Once you are registered, we'll automatically make your picks for you on two occasions during a season. Thereafter you're on your own and you'll need to get back in to keep the points flowing. Note you have to be registered to get this help.
Q. Can I make picks in advance?
A.
You can make your picks two weeks in advance. Go to the Make Picks page and select next week’s round from the Your Picks History drop down box.
If you’re headed overseas, remember it only takes a few minutes to drop into an Internet cafe and make your picks there. If this isn’t possible, you may want to lend your login details to a trusted friend, along with your picks. If you want to change your password for this time, it’s easily done from the Edit page (viewable after logging in).
Q. What are the Player Pick Statistics and TAB odds for?
To help with your picks we publish both player picks proportions and the TAB odds. Feel free to use them to guide your picks, or ignore them entirely.
Q. Can I Make Random Picks?
Make Random Picks by clicking on the "Give Me Random Picks" button on the Make Your Picks page. Be sure to click "Save My Picks" before you leave the page.
Q. My score and picks are wrong
A.
We're very confident in our picks page and the way it records the picks you made.
To see the ones we have recorded for you, log in at http://virtualrugby.jimungo.com and go to the results page.
Here you'll see what you picked, what the result was, and where your points came from.
When you make your picks, you need to be absolutely certain you've pressed the "Save My Picks" button at the bottom of the page. It's this button that records the picks that you've made. After you click this button you will be taken to the picks confirmation page. When you have seen this page you can be confidant your picks are recorded.
We also have some "proof" systems in place - like emailing your picks or printing them. These are good to use so you can follow the games through the weekend, knowing what you've picked!
If you're absolutely sure you submitted picks other than what appears now on the scoreboard, and if you even have proof, we recommend you change your password. Someone may know your login details and has used them against you! We also recommend using the "log out" button after using the site - this can reduce the chances that someone can sabotage your picks.
If you are having trouble with your picks we recommend the following.
- Always make certain you click the SAVE YOUR PICKS button.
- Wait to see the PICKS CONFIRMATION page.
- Email your picks to yourself (check your playername is at the top of the page).
- Email your picks to a mate.
- Print your picks (check your playername is at the top of the page).
- Go to the Mates Page and ensure there is a Y beside your name in the Made Picks column.
- Log out of the site, log in again and click on the Make Picks page. You will then see your picks recorded on this page.
Things to look out for...
Are you logged in as someone else's playername?
If you share your computer with someone else, either in your family or at your workplace, then make sure you are not logged into their account when you are making picks.
To check you are making picks on your account make sure your Username appears in the title of the Make Picks page (i.e. "YourPlayerName Make Picks"). If you see another persons name in the header click the LOGOUT link at the top right of the screen and sign in again as your playername again.
Are you logged in as your other playername?
If you have more than one playername then you have to be especially careful to make sure you are making picks on the correct player account.
To check you are making picks on your account make sure your Username appears in the title of the Make Picks page (i.e. YourPlayerName Make Picks). If you see another users name in the header hit the LOGOUT link at the top right of the screen and sign in again as your player.
Is someone playing a prank on you?
Let's face it, things can get tough in the office tipping competition. We have seen players have all their picks changed to draws minutes after submitting their real picks. We can only assume this was being done by a mischievous work mate.
To stop this happening always hit the LOGOUT link at the top right of the page after you have finished with your picks.
Is your password easy to guess?
It pays to have a secure password - if your password is the same as your username then it is a matter of time before someone tampers with your picks. If this is you, change your password now!
Q. Can I join the competition after the season has started?
A. Yes. You can start playing at any time during the season.
Q. If I registered late, can I get starting points for the rounds I missed?
A.
No, we do not award points to late-comers in the game. While we understand it can be frustrating to start "behind everyone", we don't give anyone a points boost at any time in the season.
We award default picks twice during a season, but only after you have registered.
Q. How can I see my mates points?
A. On the Mates page you will see all of your Mates listed by their points total.
Q. How do I search for Mates?
Search for mates by clicking on the "Find Friends" button on the Mates Page. Click "Find Friends", enter your friends details and click "Search", then click on your friends profile image to send them a mate request. Once they accept your request they will appear on your mates list.
Q. How Do I Send A Message To My Mate
Send a message to your mates by clicking on the Envelope button beside their name on your mates list.
Q. I've added my mate, why can't I see them yet?
A. It may be that your friend has not accepted the request. Get in touch to remind them!
Q. How can I invite my mates to play?
A. Use the “Pass it On” page or tab to invite your mates, or tell them to register at http://virtualrugby.jimungo.com
Q. Can I see my mates from other Jimungo games?
A. Yes! We keep one mates list for you and share it across all Jimungo games. You don't have to add your mates to each competition.
Q. Why are my mates in the Pass It On tab?
A. If a player is listed in the Pass It On tab of your mates page then they have not signed up for this season yet. Use the Pass It On tab to give them a hurry up!
Q. How can I delete someone from my list? / How can I delete myself from someone else's list?
A. Mates are mutual, so if you delete someone from your list, you’ll be gone from thier list too. If they delete you, they’ll disappear from your list!
Q. What can my mates see about me?
A. Your mates can see your First and last name, picks for every round, your rank, score and performance, your high-score and whether or not you have made picks for the current Round. They cannot see your email address, postal address or other contact information. They can send you a message through Jimungo’s messaging system.
Q. Can I see Rugbyheads scores?
A. Yes. You can check the scores of the Rugbyheads and monitor their picks through the Rugbyheads page. You can also add celebrities to the Your Mates list for easier week-to-week tracking of their performance.
Groups Questions
Q. What is a Group and how do Groups work?
A. Groups provide a way for collections of people to track their scores on Jimungo Virtual Rugby. Create a Group and invite your work mates and friends to compete with you and everyone else who joins your Group over the season.
There are a number of benefits associated with creating a Group rather than using an extended mates list. Each Group member can see the scores of all the other Group members without having to individually add each player to their mates list.
Creating a Group is the most effective way to organise your office pool or sweepstake. Groups let you run your own private mini-competition within the Jimungo Virtual Rugby.
Q. How do I create a Group?
A. Anyone can create a Group, just follow these simple steps.
1. Register to play or log in at http://virtualrugby.jimungo.com
2. Click on the "Groups" link in the navigation bar and click on "Start a Group"
3. Select a Group name and status. Write a short description of the group. Next, add tags to make it easier for people to find your group (optional). When you are finished, scroll down and click on "Create Group"
Q. How do I join a Group?
A. Joining a Group is easy, just follow these simple steps.
1. Register to play or log in at http://virtualrugby.jimungo.com
2. Click on the "Group" link in the navigation bar
3. Click on "Find Groups".
4. Search for the Group name: e.g. “Mikes Challenge” then click "Search"
It is up to each Group administrator to decide the prize for the winning Group member at the end of the season!
Q. What details will be displayed if I join a group?
A. Only your playername will be visible to the other players who join this group.
Q. After joining a Group can I remove myself from the Group later?
A. You can remove yourself from any group at any time.
Pass it on Questions
Q. What is the Pass It On page?
A. The Pass It On page lets you invite your freinds to play the game with you. Just type in their details and we will send them instructions on how to register.
Q. What will you do with the details I provide on the Pass it on page?
In accordance with our privacy policy, the information you provide will only be used to invite your mates to play Jimungo Virtual Rugby.
Group Leaderboard
Q. What is the Group Leaderboard?
A. Each week we will display the average points of the top 50 players from each group.
If you click on a group name you can view the top 50 players from the group. Outside of bragging rights, there are no prizes for player who finishes at the top of a group leaderboard.
Supported Team Leaderboard
Q. What is the Supported Team Leaderboard?
A. Each week we will display the average points of the top 50 players that support each team.
If you click on a Team name you can view the top 50 players who support the team. Outside of bragging rights, there are no prizes for player who finishes at the top of a team leaderboard.
Technical Questions
Q. Can more than one person use the same email address?
A. No. New users must sign up with a unique email address - one registration per email address! If you have an existing registration that shares an email address with someone else, you can sign in and change the email address we have recorded for you.
Q. Can I register in the game more than once?
A. Absolutely. There is no limit on the number of times you can enter in the competition (although you can still only register one account on each email address).
Q. I forgot my password
A.
We've set up a special page to help remind players of their
login details. Head your browser to:
http://www.virtualrugby.co.nz/forgotDetails.aspx
From here, enter your email address and playername or
password and we'll send you a link to change your password. If
you've forgotten your playername AND your password, write
back to us and we'll see what we can do.
Q. Why can’t I login into the site?
A.
There are a few factors that may be preventing you from logging in.
If you are using Internet Explorer version 6 log in at this URL:
http://jimungo.com/login.aspx?ReturnUrl=http://virtualrugby.jimungo.com
Are you sure of your playername and password. If not we can email a new one to you from this link: http://virtualrugby.jimungo.com/forgotDetails.aspx
Make sure you enter your details exactly as they are in the email they are case sensative! Be careful as you enter them into the login boxes – this will solve most login troubles!
If you can’t log in with your new details, there are a number of things to try.
Your browser configuration may be preventing you from logging in or opening pop up windows. If you’re using Internet Explorer, drop down the Tools menu,
select Internet Options, go to the Privacy tab and set the level to medium. Apply the changes, close the browser and open it again (this ensures the changes take effect). Try
the site again after you’ve done this. Medium privacy is a safe level for normal
Internet browsing, and it allows our site to recognize your browser correctly.
Another issue that may be preventing your access, could be a third party application that adds certain features to your browser. This could be a popup blocker, advertising protector, or some other plug-in. If applicable, try disabling any such software while logging in.
If these options do not work for you and you’re willing to try another browser, try Firefox from www.getfirefox.com
Q. How can I change my details?
A.
You can change your details by visiting the Edit page. You can alter your name, email address, password, and any other information you provided at registration on this page.
Be sure to log in before you edit your details!
Privacy Questions
Q. What will Jimungo do with my email address?
A. We will use it to send you updates on your progress during the Jimungo Virtual Rugby game. We may also use your email address in the future to communicate special offers and other online games. You may choose not to receive communications from Jimungo via email - just check the appropriate opt out box on the Edit Registration Details page or within the emails you receive.
We will not pass on your email to third parties.
Contact Us
Q. How can I contact the webmaster?
A. You can email us any time by replying to our emails, or by emailing info@jimungo.com.
Advertising on Jimungo Virtual Rugby
Q. How do I find out about advertising on Jimungo Virtual Rugby?
A. Advertising queries can be directed to advertise@jimungo.com.
Jimungo Community
Q. What's is the Jimungo Community?
Your username, mates list and groups are stored in what we call the Jimungo Community. The Jimungo Community lets you share the same mates and groups across other Jimungo games and across Virtual Rugby seasons.
Find out more about Jimungo Community.
If you have a query that the Terms and Conditions and the FAQs have not answered, contact info@jimungo.com.
